FAQ

Do you provide support for free downloads?

Yes. We provide basic support for installation and common issues. Advanced customization may not be included for free items.

How do I install a plugin?

Go to Dashboard → Plugins → Add New → Upload Plugin → Install Now → Activate.

How do I install a theme?

Go to Dashboard → Appearance → Themes → Add New → Upload Theme → Install Now → Activate.

My upload failed / “The link you followed has expired” — what should I do?

Increase your hosting upload limit such as max upload size, post max size, and memory limit. You can also upload the files via FTP or File Manager.

I got a critical error after activating a plugin or theme — what now?

Disable the plugin via FTP or switch to a default theme, then contact support with the error details and a screenshot.

Do your products receive updates?

Yes. We release updates for improvements, bug fixes, security, and compatibility with newer WordPress versions.

Can I use your plugin or theme on multiple websites?

It depends on the license you purchased. Please check our License Policy for the exact usage rules.

Do you offer refunds?

Because these are digital products, we generally do not offer refunds once the files are downloaded. Please read our Refund Policy for full details.

What information should I send when requesting support?

Please send your website URL, product name, WordPress version, PHP version, screenshots, and any error message or log if available.

Where can I download my purchased files again?

You can download your purchased files anytime from your account or order page on Codersly.

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